Privacy Policy
Privacy Policy
Effective Date: 5th August, 2025
Dezzy's Drains ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.
We operate in Risca, Newport, Wales, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information:
- Contact Information: such as your name, email address, phone number, and postal address, provided through our website contact forms or phone calls.
- Service Information: details related to drainage services you request, including location, issue descriptions, and job history.
- Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited, collected via cookies or analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide requested services.
- To schedule and manage drainage service appointments.
- To issue quotes, invoices, and receipts.
- To improve our website and customer experience.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing
We only process your personal data when there is a lawful basis to do so, including:
- Consent: when you voluntarily submit your information via our website.
- Contract: when processing is necessary to provide you with a drainage service you requested.
- Legal obligation: where we are required to comply with UK laws or regulations.
- Legitimate interests: for internal record-keeping and business improvement, unless those interests are overridden by your rights.
4. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Trusted service providers (e.g., IT support, email platforms) who assist in operating our business, under confidentiality agreements.
- Regulators or legal authorities when required by law.
- Accountants or advisors for lawful business operations.
5. Data Retention
We keep your personal data only as long as necessary for the purposes described above or as required by law. Typically, customer service data is retained for 6 years to meet accounting and legal obligations.
6. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure (in certain circumstances).
- Object to or restrict processing.
- Withdraw consent at any time (where consent is the basis of processing).
- Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
7. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data, including secure servers, access controls, and regular security checks.
8. Cookies
Our website does not use cookies.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” We recommend checking this page periodically to stay informed.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Dezzy’s Drains Services
32 Elm Dr, Risca, Newport
NP11 6HJ Wales
Email: hello@dezzysdrains.co.uk
Phone: 0735-445-7782